Frequently Asked Questions

How do I find the size of my tyre?

The tyre size is written on the sidewalls of the tyre.  

What Sort of Tyre Design Better For My Vehicle?

This is more of an aesthetics question that is based on personal preferences. However, heavier the vehicle, the broader should the base of the tyre be. 

Can I change one tyre only?

Yes, you may change only one tyre. However, we wouldn't recommend doing that because it causes problems with the pressure, force, and aerodynamics of the type. Also, it doesn't really look good either.

Where should a new pair of tyres be fitted?

The new pair of tyres is fitted to the rear axle. This increases friction and helps when the surfaces are flat.

How do I order a tyre from your store?

Either you come down to our physical store, located in 28 Sin Ming Lane #01-140/141 Midview City Singapore 573972 or you browse onto our website, look at the designs you like and select the one that suits your needs and budget well. When ordering online, we accept PayPal and credit/debit cards. 

The Tyre I am Looking For Is Out Of Stock, Can I Still Place An Order?

We contact our dealers as soon as we run out of sizes.

No, you cannot.  We will contact you when your desired size arrives.

Can I Order Through The Phone Via A Phone Call?

Yes, you can. Or, you may visit our Facebook page and place your order there by messaging us.

Can I Drive into Your Store to check the tyre?

Yes, you may. Our store is located in 28 Sin Ming Lane #01-140/141 Midview City Singapore 573972.

Can the order be changed or amended after I’ve made the payment?

You can’t make changes to your order after it has been delivered.  To make the said changes, you will have to contact our customer support service. 

What is the company’s Cancellation Policy?

Products are cancelled before delivery. However, we do require logistics charges if the product has been sent to the logistics company for delivery. 

Will I be allowed to cancel my order?

Your order can be cancelled, provided that it hasn't gone to the logistics company for delivery. Otherwise, delivery charges will be applied. 

Do you take responsibility for the products (batteries and tyres) that you sell?

Ace Battery and Tyres are responsible for all the products it sells, be it tyres or batteries.  The manufacturers approximately give about 1 year warranty on possible manufacturing defects (from date of installation) of each and every product (Battery 1-year, Tyres: up to 5 years). However, the guaranty and warranty do not extend in the following conditions: These are some general exclusion on warranty:

  • Tyres get damaged by road hazards, fire, accidents, corrosion, or natural disasters.
  • Tyres that wear out usually in due course.
  • Both the tyres and batteries were misused or not used for their intended purpose.
  • The use of batteries and tyres other than using them in the car.
  • The use of battery and tyres in car racing.

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